Conflict Management

Occasional conflict is inevitable and must be handled responsibly with an eye toward minimizing harm; this is true for everyone but especially for people who are women, queer, and/or non-white, groups who are sometimes held to higher standards and whose reputations are potentially more easily harmed.

Customer service

 * 12 Conflict Resolution Tips for Excellent Customer Service


 * Putting Employees Before Customers

Interpersonal, workplace & personal
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 * Workplace Conflict Resolution'''

Call Outs

 * Call-Out Culture Isn’t Toxic, You Are
 * 9 Phrases Allies Can Say When Called Out Instead of Getting Defensive
 * 6 Signs Your Call-Out Isn’t Actually About Accountability